Privacy Policy

Privacy Policy

Cooktown Real Estate Pty Ltd ("we", "our", or "us") is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose and protect your personal information when providing real estate sales, property management and related services.

1. Collection of Personal Information

We may collect personal information including, but not limited to:

  • Your name, address, telephone number and email address.
  • Proof of identity documents where required.
  • Financial and banking details.
  • Property ownership information.
  • Information relating to the sale, purchase, leasing or management of property.
  • Information provided through enquiries, inspections, contracts, forms or our website.
  • Communications between you and our office.

Where practical, we will collect your personal information directly from you. In some circumstances, we may collect information from third parties including government agencies, legal representatives, financial institutions, contractors, service providers and publicly available records.

2. Why We Collect Your Information

We collect personal information so we can:

  • Provide real estate sales and property management services.
  • Market and advertise your property.
  • Prepare agency agreements and contracts.
  • Verify your identity.
  • Communicate with buyers, sellers, tenants, landlords and service providers.
  • Arrange inspections, valuations and property appraisals.
  • Comply with our legal and regulatory obligations.
  • Maintain accurate business records.
  • Improve our services and customer experience.

3. Disclosure of Personal Information

Your personal information may be disclosed where necessary to:

  • Prospective purchasers or tenants.
  • Solicitors and conveyancers.
  • Financial institutions.
  • Mortgage brokers.
  • Valuers and building or pest inspectors.
  • Tradespeople and contractors.
  • Government authorities.
  • Search providers and title offices.
  • Advertising providers including realestate.com.au, Domain, social media platforms and other marketing providers.
  • Our professional advisers including accountants and legal advisers.
  • Technology providers who assist us in operating our business.

We will only disclose information where it is necessary to provide our services, where you have consented, or where required by law.

4. Website Information

When you visit our website, we may collect certain information automatically, including:

  • IP address.
  • Browser type.
  • Device information.
  • Pages visited.
  • Date and time of access.
  • Cookies and website usage data.

This information helps us improve the performance and security of our website.

You may disable cookies through your browser settings, although some website features may not function correctly.

5. Marketing Communications

We may use your contact details to provide information about properties, market updates or our services.

You may unsubscribe from marketing communications at any time by contacting our office or using the unsubscribe option included in electronic communications.

6. Storage and Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Information may be stored electronically and in hard copy and may be held using secure cloud-based systems operated by trusted Australian or international service providers.

While we take reasonable security measures, no method of electronic transmission or storage can be guaranteed to be completely secure.

7. Access and Correction

You may request access to the personal information we hold about you or request that it be corrected if it is inaccurate, incomplete or out of date.

Requests should be made in writing to our office. We will respond within a reasonable period in accordance with applicable privacy laws.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies.

9. Retention of Information

We retain personal information only for as long as necessary to provide our services, comply with legal obligations and resolve disputes.

10. Complaints

If you believe we have breached your privacy or mishandled your personal information, please contact us in writing.

We will investigate your complaint and respond as soon as reasonably practicable.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

Contact Us

Cooktown Real Estate Pty Ltd

Phone: (07) 4069 5775

Email: [email protected]

Website: www.cooktownrealestate.com.au

By engaging our services or providing your personal information, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use and disclosure of your personal information as described above.